Frequently Asked Questions

5 STARS Limousine Connection offers airport transportation, point-to-point car service, hourly charter service, corporate transportation, wedding transportation, prom limousine service, wine tours, group transportation, and transportation for special events.

After collecting your luggage, call your chauffeur or dispatch. Your driver will arrive curbside within approximately 5–10 minutes of your call.

- Chauffeur details are provided in advance, no waiting, no confusion.

- Inside pickup (meet and greet inside the terminal) is available upon request for an additional fee.

- Inside pickup is not available for Sprinter vans, stretch limousines, or buses.

Vehicle images shown are for presentation purposes only. While they represent the class and quality of service offered, actual vehicles may vary in make, model, and appearance.

Yes. We provide private airport transportation service to and from major airports including SFO, OAK, SJC, SMF, LAX, LGB, SNA, BUR, CMH, and many more airports.

We commonly serve San Francisco International Airport (SFO), Oakland International Airport (OAK), San Jose Mineta International Airport (SJC), Sacramento International Airport (SMF), Los Angeles International Airport (LAX), Long Beach Airport (LGB), John Wayne Airport (SNA), Hollywood Burbank Airport (BUR), John Glenn Columbus International Airport (CMH), and many other airports.

Yes. Inside pickup (meet and greet inside the terminal) can be arranged for an additional fee.

Yes. Flight information is used to help coordinate airport pickups. Accurate airline and flight details are important for proper scheduling.

 For airport pickups, please provide the passenger name, airport, airline, flight number, date, arrival time, destination address, and number of passengers.

Yes. We offer hourly charter service for clients who need a vehicle and chauffeur for multiple stops, events, business meetings, or flexible transportation.

Yes. Our hourly service generally has a 4-hour minimum. Some vehicles may require longer minimum hours. Please visit the vehicle page for specific minimum requirements for each vehicle.

Yes. We offer private point-to-point transportation for direct transfers between two locations.

Yes. We provide professional corporate transportation for executives, business travelers, meetings, roadshows, airport transfers, and company events.

Yes. We offer prom limousine and car service designed for safe, reliable, and stylish transportation for prom night.

Yes. We offer luxury wedding transportation for couples, wedding parties, family members, and guests.

Yes. We provide private wine tour transportation in Napa Valley, Sonoma Valley, and surrounding wine country destinations.

Yes. You can request a custom wine tour itinerary based on your preferred wineries, pickup location, group size, and schedule.

We offer a range of luxury transportation options including sedans, SUVs, sprinter vans, stretch limousines, party buses, and larger group transportation vehicles.

Passenger capacity depends on the vehicle selected. We offer options for individuals, couples, families, and larger groups.

Yes. Our chauffeurs are professional, courteous, and focused on providing safe, reliable, and timely service.

You can request a quote by providing your pickup date, time, pickup address, drop-off location, number of passengers, and the type of service needed.

Yes. Multiple stops can often be arranged, especially for hourly charters and custom transportation services.

Yes. We provide transportation for corporate groups, weddings, wine tours, airport groups, concerts, sporting events, and other special occasions.

We recommend booking as early as possible to help secure your preferred vehicle and schedule, especially during busy dates and special event seasons.

Advance reservations are strongly recommended to ensure availability and proper trip coordination.

You can contact 5 STARS Limousine Connection through the website booking form, quote request form, or by phone to discuss your transportation needs.

No. Your rate is locked in at the time of booking. No last-minute price changes. No surprises.

No. We do not use surge pricing. Your rate remains consistent during peak hours, holidays, and high-demand periods.

No. All pricing is presented upfront before you confirm your reservation. Any additional charges only apply if you request extra time, additional stops, or special services.

After collecting your luggage, call your chauffeur or our dispatch team for pickup. Your driver will arrive curbside within approximately 5–10 minutes of your call.

- Chauffeur details are sent in advance, no waiting, no confusion.

- Inside pickup (meet and greet inside the terminal) is available upon request for an additional fee.

- Inside pickup is not available for Sprinter vans, stretch limousines, or buses.

Yes. Your chauffeur is assigned in advance, and their contact details are sent to you prior to your trip. No random or unverified drivers.

• - Hourly service (standard vehicles): 72 hours in advance
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• - Airport & point-to-point: Cancel up to 24 hours in advance
• Simple, clear, and fair.
• - Large or specialty vehicles: 7 days in advance

Yes. Changes can be made based on availability. We recommend requesting updates as early as possible to secure your preferred schedule.

Every trip is assigned to a professional chauffeur in advance. We do not rely on random driver availability. No uncertainty. No last-minute cancellations. Just dependable service.

Call your chauffeur directly or contact dispatch immediately. We will assist you right away to ensure a smooth pickup.

Yes. You can request a preferred vehicle type or model. Requests are accommodated based on availability. All vehicles are clean, well-maintained, and prepared for every trip.

Images are for presentation purposes. All vehicles are clean, well-maintained, and prepared for your trip.

No problem. We track your flight and adjust your pickup automatically.

 Please contact your chauffeur or our dispatch as soon as possible. Additional wait time may apply beyond the included grace period.

A card is required to secure your reservation. Final charges are processed on the day of service.

Some bookings, especially large vehicles or special events, may require a deposit to confirm.

Yes. Hourly service is ideal for multi-stop trips, events, and flexible schedules.

Yes. We provide dedicated service for business travel, including corporate accounts and priority scheduling.

Yes. All chauffeurs are professionally trained, licensed, and vetted.

No. A small authorization may be placed to secure your booking.
Final charges are processed on the day of service.

Every trip is scheduled and assigned in advance. No last-minute cancellations. No uncertainty. Just dependable service.

You can contact your chauffeur directly or reach dispatch at any time. We’re available 24/7 to assist you.

Yes. We handle weddings, corporate events, airport transfers, and group transportation of all sizes.