Question 1

How does airport pickup work?

Accepted Answer

After collecting baggage, the passenger will call the driver using the contact details provided via email and text, or call our toll-free number 1-877-435-5466 (Dispatch). The chauffeur will arrive curbside within approximately 5 to 10 minutes. Optional inside pickup is available for an additional fee. Inside pickup is not available for Sprinter Vans, stretch limousines, or buses.

Question 2

Do you charge surge pricing during busy hours?

Accepted Answer

No. We do not apply surge pricing during busy hours or peak seasons. Your rate is confirmed at the time of booking.

Question 3

Will my price change after booking?

Accepted Answer

No. There are no last-minute price changes after booking. Your confirmed rate remains consistent unless the trip details are modified.

Question 4

Are chauffeurs assigned in advance?

Accepted Answer

Yes. Chauffeurs are professionally trained and assigned in advance. You will receive the chauffeur’s contact details prior to your trip.

Question 5

Do you use random or unverified drivers?

Accepted Answer

No. We do not use random or unverified drivers. All transportation is handled by licensed, insured, and vetted chauffeurs.

Question 6

What types of vehicles are available?

Accepted Answer

We offer a selection of Black Sedans, SUVs, Passenger Vans, Limousines, Party Buses, and Motor Coaches to accommodate different group sizes and travel needs.

Question 7

How do I get a quote or make a reservation?

Accepted Answer

You can get an instant quote and book online at https://www.5starslimo.com/online-reservation or call 1-877-435-5466 for assistance.

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