Frequently Asked Questions
What services does 5 STARS Limousine Connection offer?
5 STARS Limousine Connection offers airport transportation, point-to-point car service, hourly charter service, corporate transportation, wedding transportation, prom limousine service, wine tours, group transportation, and transportation for special events.
Is smoking allowed in the vehicle?
What happens if my luggage does not fit in the selected vehicle?
How many guests can you transport?
What happens if my hourly ride concludes outside the city where it began?
Can I bring food and drinks into the car?
Do you charge waiting time and overtime?
Where will the chauffeur meet me at the airport?
Do you transport unaccompanied minors?
Do you provide airport transportation service?
Yes. We provide private airport transportation service to and from major airports including SFO, OAK, SJC, SMF, LAX, LGB, SNA, BUR, CMH, and many more airports.
Which airports do you serve?
We commonly serve San Francisco International Airport (SFO), Oakland International Airport (OAK), San Jose Mineta International Airport (SJC), Sacramento International Airport (SMF), Los Angeles International Airport (LAX), Long Beach Airport (LGB), John Wayne Airport (SNA), Hollywood Burbank Airport (BUR), John Glenn Columbus International Airport (CMH), and many other airports.
Do you offer meet and greet service at the airport?
Yes. Meet and greet service may be available upon request for airport arrivals.
Do you track incoming flights for airport pickups?
Yes. Flight information is used to help coordinate airport pickups. Accurate airline and flight details are important for proper scheduling.
What information do I need to provide for an airport pickup?
For airport pickups, please provide the passenger name, airport, airline, flight number, date, arrival time, destination address, and number of passengers.
Do you offer hourly limousine and car service?
Yes. We offer hourly charter service for clients who need a vehicle and chauffeur for multiple stops, events, business meetings, or flexible transportation.
Is there a minimum number of hours for hourly service?
Yes. Our hourly service generally has a 4-hour minimum. Some vehicles may require longer minimum hours. Please visit the vehicle page for specific minimum requirements for each vehicle.
Do you offer point-to-point transportation?
Yes. We offer private point-to-point transportation for direct transfers between two locations.
Can I book transportation for business or corporate travel?
Yes. We provide professional corporate transportation for executives, business travelers, meetings, roadshows, airport transfers, and company events.
Do you offer wedding limousine service?
Yes. We offer luxury wedding transportation for couples, wedding parties, family members, and guests.
Do you provide prom transportation?
Yes. We offer prom limousine and car service designed for safe, reliable, and stylish transportation for prom night.
Do you offer wine tours in Napa Valley and Sonoma?
Yes. We provide private wine tour transportation in Napa Valley, Sonoma Valley, and surrounding wine country destinations.
Can I customize my wine tour itinerary?
Yes. You can request a custom wine tour itinerary based on your preferred wineries, pickup location, group size, and schedule.
What types of vehicles do you offer?
We offer a range of luxury transportation options including sedans, SUVs, sprinter vans, stretch limousines, party buses, and larger group transportation vehicles.
How many passengers can your vehicles accommodate?
Passenger capacity depends on the vehicle selected. We offer options for individuals, couples, families, and larger groups.
Are your chauffeurs professionally trained?
Yes. Our chauffeurs are professional, courteous, and focused on providing safe, reliable, and timely service.
How do I request a quote?
You can request a quote by providing your pickup date, time, pickup address, drop-off location, number of passengers, and the type of service needed.
Can I make multiple stops during my trip?
Yes. Multiple stops can often be arranged, especially for hourly charters and custom transportation services.
Do you provide transportation for group events?
Yes. We provide transportation for corporate groups, weddings, wine tours, airport groups, concerts, sporting events, and other special occasions.
How far in advance should I book?
We recommend booking as early as possible to help secure your preferred vehicle and schedule, especially during busy dates and special event seasons.
Is advance reservation required?
Advance reservations are strongly recommended to ensure availability and proper trip coordination.
How do I contact 5 STARS Limousine Connection to book service?
You can contact 5 STARS Limousine Connection through the website booking form, quote request form, or by phone to discuss your transportation needs.