Question 1

What services does 5 STARS Limousine Connection offer?

Accepted Answer

5 STARS Limousine Connection offers airport transportation, point-to-point car service, hourly charter service, corporate transportation, wedding transportation, prom limousine service, wine tours, group transportation, and transportation for special events.

Question 2

Is smoking allowed in the vehicle?

Accepted Answer

No. Smoking is not permitted in our vehicles. This includes cigarettes, e-cigarettes, cigars, and any other tobacco or non-tobacco products consumed via smoking. Violating this policy can result in additional charges.

Question 3

What happens if my luggage does not fit in the selected vehicle?

Accepted Answer

The maximum luggage allowance shown for each booking is based on safety, so we do not recommend exceeding this limit. If you are traveling with more luggage than the allowance, please book enough vehicles to transport all your belongings safely without exceeding the maximum capacity. Chauffeurs retain the right to refuse service based on the amount of additional luggage, and excess baggage may also result in additional charges.

Question 4

How many guests can you transport?

Accepted Answer

The maximum number for each service class is displayed during booking. These numbers are based on average luggage sizes and are not absolute. As safety is our highest priority, chauffeurs may decline service if the number of guests or amount of luggage would make the ride unsafe.

Question 5

What happens if my hourly ride concludes outside the city where it began?

Accepted Answer

If your hourly booking concludes in a city different from the pickup location, you will be responsible for covering the additional distance required for the chauffeur to return to the original city.

Question 6

Can I bring food and drinks into the car?

Accepted Answer

We discourage the consumption of food during rides to help maintain vehicle cleanliness. Alcoholic drinks are only allowed with prior consent and in accordance with local laws. If a guest becomes too intoxicated, the chauffeur may ask the guest to stop drinking, and if safety is compromised, the ride may be stopped. If the vehicle requires cleaning due to spilled food or drinks, additional charges may apply. Complimentary bottled water is available in all vehicles.

Question 7

Do you charge waiting time and overtime?

Accepted Answer

Yes. We allow 1 hour of free waiting time for airport arrival pickups. For all other bookings, waiting time and overtime charges apply after the first 15 minutes of prearranged time listed on the reservation. Waiting time and overtime are billed in 30-minute increments based on the hourly rate of the vehicle booked for the trip.

Question 8

Where will the chauffeur meet me at the airport?

Accepted Answer

You may choose airport curbside pickup or request an inside pickup. For curbside pickup, please call dispatch after collecting your baggage and when you are ready to go, and the driver will meet you at an agreed location. For inside pickup, the chauffeur will wait at the airline baggage claim area with a personalized name sign. If the airport meeting point is different, the location will be written in your booking confirmation email.

Question 9

Do you transport unaccompanied minors?

Accepted Answer

No. Children and minors must be accompanied by an adult for the duration of the ride.

Question 10

Do you provide airport transportation service?

Accepted Answer

Yes. We provide private airport transportation service to and from major airports including SFO, OAK, SJC, SMF, LAX, LGB, SNA, BUR, CMH, and many more airports.

Question 11

Which airports do you serve?

Accepted Answer

We commonly serve San Francisco International Airport (SFO), Oakland International Airport (OAK), San Jose Mineta International Airport (SJC), Sacramento International Airport (SMF), Los Angeles International Airport (LAX), Long Beach Airport (LGB), John Wayne Airport (SNA), Hollywood Burbank Airport (BUR), John Glenn Columbus International Airport (CMH), and many other airports.

Question 12

Do you offer meet and greet service at the airport?

Accepted Answer

Yes. Meet and greet service may be available upon request for airport arrivals.

Question 13

Do you track incoming flights for airport pickups?

Accepted Answer

Yes. Flight information is used to help coordinate airport pickups. Accurate airline and flight details are important for proper scheduling.

Question 14

What information do I need to provide for an airport pickup?

Accepted Answer

&nbsp;For airport pickups, please provide the passenger name, airport, airline, flight number, date, arrival time, destination address, and number of passengers.

Question 15

Do you offer hourly limousine and car service?

Accepted Answer

Yes. We offer hourly charter service for clients who need a vehicle and chauffeur for multiple stops, events, business meetings, or flexible transportation.

Question 16

Is there a minimum number of hours for hourly service?

Accepted Answer

Yes. Our hourly service generally has a 4-hour minimum. Some vehicles may require longer minimum hours. Please visit the vehicle page for specific minimum requirements for each vehicle.

Question 17

Do you offer point-to-point transportation?

Accepted Answer

Yes. We offer private point-to-point transportation for direct transfers between two locations.

Question 18

Can I book transportation for business or corporate travel?

Accepted Answer

Yes. We provide professional corporate transportation for executives, business travelers, meetings, roadshows, airport transfers, and company events.

Question 19

Do you offer wedding limousine service?

Accepted Answer

Yes. We offer luxury wedding transportation for couples, wedding parties, family members, and guests.

Question 20

Do you provide prom transportation?

Accepted Answer

Yes. We offer prom limousine and car service designed for safe, reliable, and stylish transportation for prom night.

Question 21

Do you offer wine tours in Napa Valley and Sonoma?

Accepted Answer

Yes. We provide private wine tour transportation in Napa Valley, Sonoma Valley, and surrounding wine country destinations.

Question 22

Can I customize my wine tour itinerary?

Accepted Answer

Yes. You can request a custom wine tour itinerary based on your preferred wineries, pickup location, group size, and schedule.

Question 23

What types of vehicles do you offer?

Accepted Answer

We offer a range of luxury transportation options including sedans, SUVs, sprinter vans, stretch limousines, party buses, and larger group transportation vehicles.

Question 24

How many passengers can your vehicles accommodate?

Accepted Answer

Passenger capacity depends on the vehicle selected. We offer options for individuals, couples, families, and larger groups.

Question 25

Are your chauffeurs professionally trained?

Accepted Answer

Yes. Our chauffeurs are professional, courteous, and focused on providing safe, reliable, and timely service.

Question 26

How do I request a quote?

Accepted Answer

You can request a quote by providing your pickup date, time, pickup address, drop-off location, number of passengers, and the type of service needed.

Question 27

Can I make multiple stops during my trip?

Accepted Answer

Yes. Multiple stops can often be arranged, especially for hourly charters and custom transportation services.

Question 28

Do you provide transportation for group events?

Accepted Answer

Yes. We provide transportation for corporate groups, weddings, wine tours, airport groups, concerts, sporting events, and other special occasions.

Question 29

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible to help secure your preferred vehicle and schedule, especially during busy dates and special event seasons.

Question 30

Is advance reservation required?

Accepted Answer

Advance reservations are strongly recommended to ensure availability and proper trip coordination.

Question 31

How do I contact 5 STARS Limousine Connection to book service?

Accepted Answer

You can contact 5 STARS Limousine Connection through the website booking form, quote request form, or by phone to discuss your transportation needs.

Quote/Reservation